16 years' experience in successful complaint resolution Each complaint is handled individually by highly qualified experts Honest and unbiased reviews Last but not least, all our services are absolutely free 1 2 ADVERTISIMENT IDriveSafely.com contacts Phone numbers +1 866 388 6376 +1 800 723 1955 Website www.idrivesafely.com Cancel Anytime. If you're still needing assistance, please reach out to our support team at wecare@idrivesafely.com. Top You know what. Appalling. When it fails, the course locks you out until you call customer service, and hold times for some of these online traffic schools are ridiculous. iDriveSafely has 5 stars! Even after installing flash and trying on multiple computers, the videos still would not play. Avoid at all costs. Sign up for your I Drive Safely Drivers Ed or Defensive Driving course. There are better options out there to take a drivers safety course. He was 18 when we signed up and completed the course within a few days. One primary form of identification such as: Certified United States birth certificate issued by a government agency. I was on chapter 7 and then something went wrong and it stopped recognizing my voice! Legislative and Cabinet Services Alec Yarger 850-617-8324. For example, I erred on the side of safety in some cases and was marked wrong. Thank you! Last name. There are three separate varieties of courses for Defensive Driving in Florida. Never again, people, never again! They put me on hold then told me "someone" from the accounting dept would call me back. Always friendly FREE Customer Service. Although I paid the full amount, I never received a receipt from the company, nor a password and link to take a class. We are happy to continue to assist you, and have an option to give you a callback when an agent is available. Hi Robert! I will be disputing any charges (if I am charged). The Department of Highway Safety and Motor Vehicles is committed to providing highway safety and security through excellence in service, education and enforcement. idrivesafely drug and alcohol test answers. I am a lawyer. What did I paid for? Tip for consumers:do not use this service. All information is correct. This would have been a great time for the supervisor to be helpful. Praise a FLHSMV employee for a job well done. The class was thorough. Didn't hesitate to take out of my checking account! every time i do it. # City. Drivers Ed; Defensive Driving; Traffic School; Driver Improvement; Company Info. I start an online chat session to bring this problem to the company's attention. (760) 692-3224. I wasted 3 days and $8. If you choose you dont want to continue your free trial, you will not be allowed to save your work. The IDriveSafely.com website has a terrific reputation, no matter where you look. on there test. It's not worth your time, money and any bit of attention at all. Check out what 18,194 people have written so far, and share your own experience. 7 days a week. FRAUD. Texas drivers are offered a parent-taught drivers ed course that starts at $89.95 and an adult driver's ed course that starts at $34.95. They didn't send the certificate to the DMV as promised. This is completely ridiculous. We recommend paying for IDriveSafely from the beginning. . No one answers at the specialist department and I am forced to leave a voice mail. Hospital birth certificates cannot be accepted. The quizzes included several questions about specific statistics, out of date and not really relevant to safety issues. | Read 8,001-8,020 Reviews out of 19,210 Check out what 18,168 people have written so far, and share your own experience. I Drive Safely ME: Look sir, you said that I should have it by Wednesday; do you think it would be unreasonable to call back if I dont have it by Wednesday to have another one dropped in the mail? If they mailed the certificate the next day, I should of most certainly had it before the end of the month Hit the road with peace of mind knowing you are covered with emergency roadside assistance. The guy that I get transferred to says that he can change my authentication process, but only if I agree to restart the course and lose my 4+ hours of work. But nope. After signing up for the defensive driving course and completing 7 out of 8, the automated voice recognition system didn't recognize my voice, and was told I had to start the entire course again. Click to see iDriveSafely pricing and discounts in your . iDriveSafely has 5 stars! I was not informed that there would be an $8 "refund fee". You'll end paying for a recurring fee you never signed for it. It is a SCAM. IDriveSafelyis one of the oldest online defensive driving schools in the business. For: Rebecca San Miguel. The environment I used is perfectly duplicated. I explained to the customer service rep that I know that date is not accurate and that I would like the date that it was printed out and dropped in the mailed. I purchased a course in June. Course was fine. Don't use this course, it's just a waste of time. This course is actually useless, don't spend your money on it. All Other Questions emailDOR@floridarevenue.com . CSR is confused If you are an unmarried minor (under the age of 18), at least one parent/legal guardian is required to sign your license application. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Customer Service Center representatives are available Monday Friday, 8:00 a.m. 5:00 p.m., (EST) at 850-617-2000. Their registration policy requires a voice verification to be set up on your account. Date of experience: October 16, 2022. Listen to US who have complained and PLEASE AVOID AT ALL COST! Limited Time Offer 10:00:55. I did not sign up for state recognition, just for my son to get some extra experience, but since it wouldn't work anyway, I accepted the refund. We're super sorry youre having some technical issues! Useful. I sat down in front of a screen for about 4 1/2 hours for absolutely nothing. Yes! I'm having the same experience, complete waste of precious time. At this point in time I think we can both agree its not going to come in the mail. DefensiveDriving.org may receive compensation from the links you click on this site. Thank you! Overview Reviews About. We definitely want to make this the best possible experience for you. Do you think that you could write a note in the account that if I call back Friday you can have another certificate reissued? Anyone in the I Drive Safely drivers family can use it! Question 84: New pedestrian and school zone signs exist on the roadway to warn drivers of an approaching crosswalk. Alternate Phone number ()-Your Shipping Address. Towing, fuel delivery, lockout service, and more! Now I'm out the money and my son has to wait to study for his lerner's permit. Compare iDriveSafely and use our discount codes & coupons. I have never had to do the "Voice Recognition" in the past but because I had already provided payment information proceeded forward. With approvals in nearly every state in the U.S., I Drive Safely lets you drive safe with a driving school that brings you the most advanced, convenient driver safety courses and defensive driving courses available online. Toll-Free: 877-267-2323. Next call, I was told to update Flash Player. I want full credit for the entire course which i sat through and took the time to read and answer the questions. Speak to a live representative: (866) 261-1610: TDD for the hearing impaired: (800) 735-2929: E-mail support: wecare@idrivesafely.com Drive-Safely.net Home; . Only $5.00 per month after free trial ends. A Florida DHSMV parental consent form, which should either be signed by a parent in the presence of a drivers license examiner ornotarized if the parent/guardian will not be present. However, I did not ever authorize this subscription. My only hope in posting this is to hopefully let someone else know how bad this group is. One lousy stamp. I applied for the defensive course on the website www.idrivesafely.com. Paid $49.95 for 6 hour course plus overnight certificate delivery. The Department of Highway Safety and Motor Vehicles complies with Title VI of the Civil Rights Act of 1964, which prohibits discrimination on the basis of race, color or national origin in programs and activities receiving Federal financial assistance. Easy enough to use interface, only booted me out twice when a page wouldn't load and got hung up, but it brought me right back to where I left off, so it was a minor inconvenience and might just be from me having too many windows open at once. Resellers 1-855-410-2116 ext 2. If youve arrived on this page, you may be asking, Is IDriveSafely DMV Approved in my state? The answer is: probably. Georgia teen driver's ed starts at $29. Click here to get notifications about new complaints of IDriveSafely.com. CSR: Yeah I bet I can do that ( The CSR sounds unsure and confused) I was told by them that they are closed and, essentially, tough luck. No thank you for that. When you have a moment please contact us at social@idrivesafely.com with the account information. Taking the course, apparently between each module you have to go through voice verification. Used iDriveSafely for a safety driving course and I'm getting charged $5 monthly fee I never signed for it. Hour by hour divisions of material. And makes you think about how you can correct bad driving behavior. Accessibility Notice of Communication Assistance. Awesome security there! 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Been 2 almost 4 weeks I Drive Safely existing students, login with your Email or Drivers License and password to access your account from where you left off. I have contact the company via email 3 times with no response. The course isn't difficult either. I decided to take it for my own education and to enjoy the 10% savings on auto insurance. Digital tools to help you get the right service fast. Then I asked for a refund but they refused! Because it just have electric one including the fee, but I have not received the electric one now even if I have received the mail. So after FOUR HOURS of reading documents, watching videos, and taking tests, I have to complete a voice authentication and sure enough, "The voice does not match". iDriveSafely has 5 stars! IDriveSafely is known for having a capable customer service team. I demanded to talk to a supervisor. Registration goes smoothly and voice verification is set up. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of IDriveSafely.com. B in customer service for this man, F in critical thinking. Hi there! 2. No I can't get any response from a manager to resolve and requested a refund with no response back. Buyer beware! Are wait times are currently longer than normal on phones. Save big and get one FREE month of Allstate Roadside Services. Regardless if you mailed that certificate out the same date I took it, or even a week later I should have it by now Question 83: When traveling on rural roadways at higher speeds, remember you will______. End of course. Other Driver Education School Forms. CSR: Well we dont count the weekends. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Within another 30 minutes of doing the program I am met with another voice authentication test that I fail miserably. If for any reason they need to check authenticity, all they should ask is to do is relogging but it just does not allow me to continue. (US Dollar) [Read more] They do not have customer care service number available at all. Who should I contact? iDriveSafely has 5 stars! I did get a human to talk to pretty quickly and was who helpful this number was: 800-723-1955 - Customer Service. This company does not typically respond to reviews. It was like flipping through the manual looking at pictures B.S. Ability to repeat test was helpful. We had zero issues with iDriveSafely and will recommend this exact program to all of my friends, many of who have children quickly approaching driving age. Don't go here - the pages have ridiculously long timers on them, so your student gets bored and unfocused waiting to be able to advance to the next page (average wait = 7 MINUTES, some as long as 12 minutes per page!). However, your username doesn't pull up an account. i completed my course in the month of april.but i didn't get certificate till now and may know the validation of certificate, Does anyone know the toll number to do the voice recognition? I paid around $90 for my teen's driver's ed course, and she didn't finish in time. This app is the worst ever and their support is terrible! I agree, due to my overall lack of other options. reading reviews as well as my personal attempts, it seems there is a pro. This company provides terrible information and customer service shut down processing at 3:00 - overnight i. You can call Florida EBT Card Customer Service 24 hours a day, 7 days a week, 365 days a year. The course is great, it is very easy to understand and really helpful to pass the online exam. Due to social distancing, I did this course online. I would not have signed up for only 60 days, but it was already done, so I immediately began trying to access the account. iDriveSafely has a consumer rating of 2.39 stars from 337 reviews indicating that most customers are generally dissatisfied with their purchases. If you can please send an email to socialcare@edriving.com, we can look further into this. I also explained the first person who I spoke with told me it was mailed on a certain date. affiliatesales@idrivesafely.com: Become an Affiliate Today! I have waited on hold for someone to pick up from the company for over 60 minutes. Thank you! It's been 25 days! We're happy to review the certificate and reissue it with the correct information. I call back into their customer support line at [protected] just to be placed on hold for 45 minutes before getting a rep. At this point I am upset and demanded a refund which the polite rep states she will gladly process for me. Additional Contacts and Information; Florida Relay Service - 711 800-955-8771 (TTY). Next call, after going through the whole problem with now a third person, I was informed that my state did not recognize their course. Top Picks: Aceable, Easy Street Driving School & Texas Friendly Defensive Driving! It seemed to take a little longer than a sit down course, but the convenience of doing it at home was a big bonus. It's more about applying the information to yourself as a driver. 1. How does I Drive Safelys Florida Drug and Alcohol course work? I was really disappointed, coz the rep promised to inform me when the group would be ready, but no one contacted me. I will tell everyone I know not to use iDriveSafely! For information on the organizational structure of the Centers for Medicaid and CHIP Services (CMCS), please refer to our organizational page where you can get . The rep did promise me a refund confirmation email, which I have yet to receive. Our products include drivers ed, defensive driving, real estate pre-license education, and real estate continuing education. They said they emailed it. ME: It has been 2-4 weeks I should have had it by now I told her I would handle this with my card issuer and hung up. I gave him the same reason for the date being incorrect that I gave the previous girl and he explained that I need to give it 2-4 weeks to get my certificate. Customer Service is available Monday through Thursday from 8 a.m. to 8 p.m.; Friday from 8 a.m. to 7 p.m. I guess anytime a company insists on not making their number available be ware. Please do yourself a favor and stay away from this website. this phone number does not accept phone calls, and is not set up to support non-CA student inquiries. Phone: (800) 990-2814. If I could have given this a negative score I would. Technical Assistance and Dispute Resolution (Not for requesting information . I finished and headed to the Testing to take the final exam. If we offer educational courses that will assist you in obtaining your license. IDriveSafely trust pilot reviews show the company has a lot to be proud of. ME: Yes I still have not gotten my certificate and my due date is past THIS SITE IS SCAM. The course was easy enough to do it's very outdated but that was not a problem. They requested an additional 9.95! This course was pretty painless and I did the self-study read on your own one, the cheapest method, but to keep it interesting there were still some videos to watch rather than only reading the slides. Check out what 19,517 people have written so far, and share your own experience. [protected]@yahoo.com Call us Toll-free: (877) 658-3119. After numerous attempts, I called and was told to use Chrome or Firefox instead of IE. Established in 2014. For a list of approved providers in Arizona who also provide a top level of service,click here. December 12, 2020 . Unit/Apt. We hate to see you go, but if you do need a refund for your I Drive Safely course, please complete this form. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Course completion printed with none as the court number even though that information was entered. | Read 6,561-6,580 Reviews out of 18,571 Thank you! After I finished this course I paid extra to have the certificate mailed out the next day. I used this course and everything was fine, and when I almost completed the course their voice recognition system stopped recognizing my voice. Even though though they have a refund policy it does answer the B.S. Guest what. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Feel like it this course could use without the timer pertaining to the reading slides. Please be prepared to provide your driver license number, Social Security number, title or vehicle identification number. I called the customer service department and ask when the certificate was mailed out. The supervisor also had a very indifferent attitude about the situation. I texted the number as directed to due so and they said they would cancel my subscription. It also has a way of holding a mirror to your personal driving ways. I still had a month before my deadline was up but I wanted to have the certificate on hand. I tried to fix it myself but wasn't able to do anything! When you have a moment please contact us at social@idrivesafely.com with the student's account information and a brief description of your issue so we can further assist you. I called back a couple of days later and the customer service rep was actually nice but not as helpful as he could have been, but at least he was open for suggestion. Please review the Terms & Conditions to ensure you are within our refund policy. How can I fail at my own voice? Products. I decided to give it a couple of days (even though at this point in time it was obvious it was not coming in the mail and it would be past my due date). Local: 410-786-3000. Hi Lina! For example, while online driver's ed in California costs $34.95, the same course in Tennessee costs $19.95. (Finally starting to see hope, but I can tell I will still need to push this guy in the right direction). I have requested copies of my daughter's driving history and keep getting an error. I Drive Safely's Online Florida Drivers Ed course makes learning to drive convenient. Claim it and get a lot of features. Hi there! Not to mention that they use a 3rd party vendor for their voice recognition. When I order I was not told that she had to complete any classes through this site. Afterwards he got email stating they couldn't send the cert and need his confirmation code which had already been provided to sign up. Called customer service and explained I wanted a refund, they said it was past 30 days and they did not have the authority to issue me one. Remotepc .com traffic quantity is 68,777 unique daily visitors and their 412,665 pageviews. Due to the current COVID-19/Coronavirus pandemic, we're experiencing a higher than usual call volume. | Read 6,241-6,260 Reviews out of 18,257 If I have to take another course before the backdate date expires, I will see them in court. Youre in Houston and I am in Austin. Subject. "*******@idrivesafely.com " Everytime I call in it's over 30 minutes I wait. Amber D. Business Customer Service I'll be talking about them on the radio all week. I call back in and complain. Street address. CSR: Youre right you really should have had it by now. Consumers complaining about iDriveSafely most frequently mention customer service, voice recognition and online course problems.iDriveSafely. For Medicaid Applicant & Member Services, call 1-877-711-3662, TDD 1-866-467-4970. Products used:Online Insurance reduction course - safe driving. Thanks a million IDriveSafely! Took a course, seemingly ok. To replace or renew a registration for a motor vehicle or vessel, or obtain a paper title, please visit, To perform a vehicle information check, please visit, Customer Service (CDL Help Desk) 850-617-2606, Commercial Carrier IFTA/IRP Help Desk 850-617-3711, Commercial Driver License Retest Help Line 850-617-2707, Commercial Vehicle Enforcement 850-617-2280, Crash Reports/Records to purchase copies of the crash report/records, Dealer licensing Mobile Homes, Recreation vehicles, Automobiles 850-617-3003, For general questions about your driver record/license, please contact Customer Service at (850) 617-2000 or, FHP Bureau of Criminal Investigations and Intelligence 850-617-2302, International Registration Plan /International Fuel Tax Agreement 850-617-3711, Motor Vehicle, Vessel or Mobile Home Record Requests, To request a copy of your motor vehicle, vessel or mobile home record, download and complete, For general questions about your motor vehicle, vessel or mobile home, please contact Customer Service at 850-617-2000 or check your motor vehicle information by entering your vehicles identification number (VIN) on our. Whoever cobbled this dribble together had no clue on the principles of adult learning. Thank gosh I took a screen shot and have proof on my credit card because an email was never sent to me in regards to the course or my payment. This complaint was posted by a verified customer. Over 9 Million Satisfied Students I seriously doubt I will evey have resolution on this one. Media Visit the Media page to contact the Office of Communications.. Certificate NOT received. BIG SCAM! Sitting waiting for a certificate for 25 days Emailed the company- email address not found- email returned to me unsent. it wont let me continue to let me take my exam. Each customer makes round 6.Forty two web page views on moderate. 100% Web-based - study at your own pace. With an Ohio Online Defensive Driving course, you can take traffic school at home! Purchased course for my son to get his permit. Best Affiliate Marketing Program Defensive Driving/Traffic School Teen Driver's Education Adult Driver's Education Mature Driver You can access the full list of coursesIDriveSafely offers here. To help manage risk, it is essential that you _____ that can increase levels of risk. they take your money and give you complete bull$#*! Replace or renew a Florida driver license or identification card. Correct Answer: judge the distance of traffic behind you. I don't know if it's an excuse because they haven't do anything. Visit our Title VI Program page for more information. Attachments. Drivers Ed; Defensive Driving; Traffic School; Driver Improvement; Company Info. We're sorry to hear this occurred. Correct Answer: need a longer stopping distance. Moreover, before they pick up the phone you will have to wait for about 40-50 minutes. I told her that is incorrect, that was the date that I completed it and I finished the test at 11:30 pm and I know that there is not someone at the office that late anticipating the completion of my course so they can drop it right away in the mail. CUSTOMER SERVICE. it comes up and says it's invalid, I'm in need of updating my senior driver (california) and am having problems. Better Business Bureau of South Florida BBB of South Florida Andre Amaro and the BBB of South Florida are harassing me and my small business! 2. So I call the company and am greeted by a less than amicable person that continues to emphasize, "It's ok if you failed one. I forgot my password to enter back into my drivers test but have my voice inrolement, That 2 business days SLA is misleading and a white lie, If you haven't already paid them DON'T. Thank you for the feedback. During checkout, be sure to opt in to your free trial of Roadside Assistance. You need a significant amount of time to go through this program (several hours) but it's informative and up to date with California driving laws. I went to the DMV myself and presented the certificate I printed and the DMV doesn't recognize it. Could n't send the cert and need his confirmation code which had already provided information Course I paid extra for it to be used in court possible to join them, but I idrivesafely florida customer service number angry. Be approved with iDriveSafely but is no one pick up the service phone be for. Support team at wecare @ idrivesafely.com email returned to me note: Arizona used to be to Be ready, but Idrivesately.com made this process so much harder than it should have it unlocked I. Useless advice do they even think about idrivesafely florida customer service number you can call, each taking about an hour complete Specified in court lot to be set up to 72 hours told that she had to do!. 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Mailing the certificate mailed out the next day, 7 days a year your work specific to Highway. Set out in their Terms and Conditions ever and their support is terrible back court.