Download the flyer (700.0KB) Will my guarantee be affected? Learn more about what's covered under your warranty, warranty policy, period and terms for your product. Emergency Care and Resuscitation Solutions, Radiography | X-ray & Fluoroscopy Solutions. Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. Service Delivery Coordinator |Administration Queensland X-Ray, Australia, Service Delivery Coordinator |Administration. The Portal is a tool that extends the communication with Philips. These technologies and tools aim to enable you to have more effective workflows, provide transparency of data, schedules, activities and more. As I did not login for some time I had to request a password reset. The portal dynamically creates the list of accounts based on the installed products associated with the 'location account' to which they are linked. Once expired, a password reset request must be re-submitted (see respective mail for contact details). Can I log into the old and the new portal using the same user-id? Understanding your needs, designed for you. Add product. Privacy & cookies. Strategic Partnerships and Healthcare Solutions. Products & services may vary from country to country, please contact your local Consumer Care team to ensure we can provide the best possible service. I see accounts in the account list that I don't recognize what happened? There are two roles defined in Customer Services Portal: Customer Portal User (CPU): a user that has access to the Customer Services Portal. Installed Product number, Asset number, Site ID or Tech ID is the reference on the equipment. - Erik Dupont, Medical Physicist, Zeeland University Hospital, Denmark. Philips Customer Services Portal makes life easier by giving you one place from which to manage your assets. Forgot your password? Easy access to documentation for patient care-critical equipment, enhanced reporting capabilities, and information that spans modalities at various levels case, contract, warranty, and more. Services range from project management, installation, IT integration, interoperability, application training and educational services. For after-sales help and advice on using your product / manuals/ FAQs, please choose the Support tab. *The IP Custom Details contain the customer's description of a piece of equipment, reference number and location (Installed Product). Note: The below form is for healthcare professionals only. With the online portal, you can identify which of your organizations products are up and running or order service for those that are not. With the online portal, you can identify which of your organization's products are up and running - or order service for those that are not. Weve launched a mobile light version of the portal. Searching by name: 'Sonicare Diamondclean', 'Airfryer XXL', 'Oneblade'. Click here for important information about the field safety notice regarding some Philips Respironics Sleep and Respiratory Care devices . By clicking on the link, you will be leaving the official Philips Electronics Ltd. ("Philips") website. With outstanding delivery of services with focus on exceptional experience, we help you achieve your goals. 5. You are about to visit a Philips global content page. No you can't. Is your product not working as it should? Philips Customer Services Portal. someone@example.com. A password must be updated every 90 days, adhering to the Philips IT Security Guidelines. In CS Portal you have access to the existing reports, which means you cannot create your own reports. Philips Customer Services Portal. Historical cases are available for many countries (but not all). Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox. Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. All rights reserved. Supports your enterprise operations to encourage better outcomes and low cost of care. Furthermore, you can add attachments to the case, track case status, view planned service events, view reports, download documents and much more. With our Customer Services Portal all of the moving pieces of your imaging inventory just got easier. These reference numbers may appear on previously received Customer Service Reports, or on the documentation for the equipment. Requires user account. These reference numbers may appear on previously received Customer Service Reports, or on the documentation for the equipment. Login or request access here Customer Services Portal - specially for healthcare professionals Encompass for All Personal Health Products. The Webtool is simply another means to request service from Philips. Please check our online troubleshooting and FAQs to find solutions for the most common issues: Philips warranties are usually between 12 and 24 months depending on the product you own. Clickthe below button if you are a healthcare professional and would like access tothe Philips Customer Services Portal. In this case, the portal will show 'location account' 'A' in the locations list and account 'B' in the accounts list. At least one number/ID per facility must be provided. Once you submit your request, you will receive a confirmation message. Weve added new, useful features to our Customer Service Portal! Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox. See our full listing of products, innovative solutions - suites of systems, smart devices, software and services and partnership across the continuum of care with healthcare providers and our customers. Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein. I am outside the US; how can I call the contact center? Parts and accessories for Philips products are also available. The CPU can see the accounts of theCustomer Services Portal Parent account that are assigned to this account. By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. Philips Kitchen+ app - tasty airfryer recipes & tips, For Sonicare toothbrushes, please try our troubleshooting and exchange platform. You will be informed by phone or email about updates. 11. Enterprise-wide operational excellence is our ultimate goal. Some examples: S7788/55, QP2620/65, QT4070/41. If you have reference number starting with 60-xxx, please contact our Consumer Care team and they will be able to update you with the progress of your case. Philips respects your privacy and will process your personal data in accordance with the Portal Privacy Notice. We also train and educate your own biomed staff. To find out how to contact your local Consumer Care team please use the following link, choose your country then select Support / Contact. This is the most accurate way for Philips to verify that all of your install base is visible in the portal, but it is not required to initialize access. Download the flyer (700.0KB) Forgot your password? Representatives 511 - sylvain.corneau@philips.com Session Key Learn More about Philips Healthcare Solutions Where can I find case details from cases created/closed in the legacy system? Login with your account. [1] This information is required for identifying your facility in our systems and providing access to relevant Philips equipment in the portal. The information on this site is not intended for consumers. No, at Philips we offer an international warranty for our products and therefore your guarantee will not be affected. All rights reserved. Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein. Registration. A wide range of spare parts and accessories is available from our Online Shop. How long are the Activation and Password Reset mails active? Please have a look at the video "How to request support" on this page. Login with your account. Interested in our services? Philips Customer Services Portal. Koninklijke Philips N.V., 2004 - 2022. Always there, always on Available 24/7, regardless of where you are located, the Customer Services Portal helps you to see which of your organization's assets are up and running - or to order service for those that are not. Which roles exists and what is the difference from an authorization perspective? Based upon your feedback, each subsequent Customer Services Portal release will present new opportunities for even greater control over system uptime and productivity via online coordination. At least one number/ID per facility must be provided. Download the flyer (700.0KB) You can also use 'Additional remarks' field to request access to multiple facilities, specific equipment categories etc. Koninklijke Philips N.V., 2004 - 2022. In addition to repair services, we offer remote equipment monitoring and preventive maintenance. As I did not login for some time I had to request a password reset. This makes us feel important as they value our needs, perceptions and opinions. This information will also be visible on the case details page in the portal. You are about to visit the Philips USA website. Now I still cannot access my account what happened? All rights reserved. Philips is your partner committed to help improve your organizations key performance indicators (KPIs), including clinical, operational, financial and patient/staff satisfaction goals. Will my guarantee be affected? I moved abroad/I bought my product abroad. When it comes to improving patient and staff experience, and managing equipment to peak efficiency, Philips has great news. Philips Customer Services Portal. The slash code, for example HX9352/10, distinguishes specific features and accessories of the model. A password must be at least 8 characters long and must contain at least one: In order to reduce the risk of owning unused licenses, the portal automatically deactivates user accounts that have been inactive for more than 120 days. Watch video. With the online portal, you can identify which of your organization's products are up and running - or order service for those that are not. We can help you achieve your strategic objectives and assist in making decisions that impact your department, hospital or facility. By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. For all three, the latest version is preferred. 8. Information on our current product range can easily be found in the Products section of the Philips website. Welcome to the Philips Customer Services Portal Login with your account Forgot your password? Note: The below form is for healthcare professionals only. Learn More Log in Register now Browse our document library InCenter extranet account required Quality and Regulatory Affairs documents Diagnostic ECG / Cardiology products the Privacy Notice that can be found here. Erik Dupont. We can help you increase process efficiency and achieve continuous operational improvement. Koninklijke Philips N.V., 2004 - 2022. You can locate your product by browsing the product catalogue (1) or by entering the model number or name of your product into our search engine (2). Easily enter new work orders and track current and historic service data without disrupting your workflow. Services include software maintenance services, cybersecurity services, trade-in services and financial models to provide you with access to a secure and sustainable equipment lifecycle. You are about to visit the Philips USA website. [1] This information is required for identifying your facility in our systems and providing access to relevant Philips equipment in the portal. Also,as soon as the new CS portal goes live in your country, neither installed product data (the assets), nor contracts nor cases will be updated in the old CS portal. With the online portal, you can identify which of your organization's products are up and running - or order service for those that are not. The Philips Customer Services Portal makes life easier by offering you an online platform to manage your Philips products and related services across modalities. A password must be updated every 90 days (upon setting a password) adhering to the Philips IT Security Guidelines. How long is the warranty on my product? [1] This information is required for identifying your facility in our systems and providing access to relevant Philips equipment in the portal. Where can I find my model number and slash code (Example: HX9352/10)? [1] This information is required for identifying your facility in our systems and providing access to relevant Philips equipment in the portal. The Philips Customer Services Portal makes life easier by offering you an online platform to manage your Philips products and related services across modalities. The information is directed exclusively to health professionals, health practitioners, persons who are purchasing officers in hospitals, and persons who are engaged in the business of wholesaling therapeutic goods (as per s42AA of the Therapeutic Goods Act 1989 (Cth), and s6 of the Therapeutic Goods (Therapeutic Goods Advertising Code) Instrument 2021). You are about to visit a Philips global content page. Although it is possible to access both the old and the new CS portal, this can only be done using two different user-ids (you can, however, use the same URL for both portals). Login. What should I do? Koninklijke Philips N.V., 2004 - 2022. Please contact your local Philips consumer care team where you are located if you have any issues or questions. By clicking I confirm you are indicating that you are one of the intended audience. Services range from project management, installation, IT integration, interoperability, application training and educational services. Request user account Consumer product support Click here for support for your consumer product. Choose a product category to see where the product number can be found. Consumer product support. If these do not solve your problem, you can directly go to our self-service portal to request a repair/exchange or find information about our process below. ", It is likely that your browser has the 'Pop-Up-Blocker enabled. Where can I find an authorized Philips service center for my Saeco machine? Clickthe below buttonif you are looking for support for your consumer product. Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein. Request user account . Regarding our electric shavers, trimmers or Oneblades:'NL9206AD' is the postcode of the factory; the model number is printed near to it. Parts and accessories for Philips products are also available. a lease company, a trust, or Philips (in case of demo equipment and lease/rental by Philips). Download the flyer (700.0KB) Philips Customer Services Portal makes life easier by giving you one place from which to manage your assets and interact with Philips. Country/language can be selected in footer section. We work with partners and distributors who may contact you about this Philips product on our behalf. The slash code is not printed on the product, but it can be found on the purchase receipt, order confirmation, your Philips account or on the bottom of the packaging. The Philips Customer Services Portal makes life easier by offering you an online platform to manage your Philips products and related services across modalities. How to check the progress of your existing case? Our consultants help hospitals and healthcare systems improve value to patients by creating exceptional environments and achieving meaningful and sustainable improvements. We offer user guides and service manuals for the operation and care of your Philips software and products. We are always interested in engaging with you. 1. You will find the portal to be a quick and convenient way to see which of your organizations assets are up and running or to order service (open a case) for those that are not. Click here to find parts and accessories for your product. By specifying your reason for contact we will be able to provide you with a better service. Please fill out the request form below and our support team will create your account. When a service case is created in the portal, such information is immediately forwarded to a dedicated team. Philips is your partner committed to help improve your organizations key performance indicators (KPIs), including clinical, operational, financial and patient/staff satisfaction goals. Download the flyer (700.0KB) Once expired, a password reset request must be submitted (see respective mail for contact details). Help me prevent and react when something goes wrong. Welcome to the Philips Portal. 3. We work with partners and distributors who may contact you about this Philips product on our behalf. Please contact your local portal help desk to re-assign your account. Proper management of service activities across your various imaging systems and software is critical, yet challenging. I am blocked due to unsuccessful password attempts . Proper management of service activities across your various imaging systems and software is critical, yet challenging. Add product. These historical cases are not available via the generic case lists. Where can I purchase spare parts and accessories for my product? Click here if you are looking for support for your consumer product. Customer Portal Manager (CPM): this user has the same functionality as a CPU, in addition the CPM is also able to handle user management for this parent account: create new CPUs, change account assignment and disable accounts. The Customer Services Portal enables better decisions for your medical equipment and related services, and enhances your operational performance by streamlining workflow. Cases are handled based on case priority, entitlement type (or lack thereof) for the affected asset/installed product. By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. The Philips Customer Services Portal makes life easier by offering you an online platform to manage your Philips products and related services across modalities. Always there, always on Available 24/7, regardless of where you are located, the Customer Services Portal helps you to see which of your organization's assets are up and running - or to order service for those that are not. Customer Service Welcome to the. Click here for important information about the field safety notice regarding some Philips Respironics Sleep and Respiratory Care devices . Submit it online 24/7 at our self-service portal (a user account is required). Itis likely that your browser has the 'Pop-Up-Blocker enabled. How do I add users in my organization to have access to the portal? You can now use your smartphone to create cases, track the service status, and add images or PDF files. Help me perform over time and continuously improve. The Portal allows you to enter and track tickets for your Philips service requests. Is my product covered by a warranty? Installed Product number, Asset number, Site ID or Tech ID is the reference on the equipment. Our portfolio of Implementation Services helps you deploy new technology in a sustainable fashion, with minimal disruption. Philips Customer Services Portal makes life easier by giving you one place from which to manage your assets. training), Export of maintenance visit details to your own calendar, Add images and PDF files when creating / updating a case, Export of list views of installed products and cases, Manage Philips and multi-vendor products, View contracts by modality, location or individual equipment, Erik Dupont, Medical physicist at Zeeland University Hospital, uses Customer Services Portal to drive operational efficiency, predict lifetime of equipment and reduce downtime at the same time. No, at Philips we offer an international warranty for our products and therefore your guarantee will not be affected. These reference numbers may appear on previously received Customer Service Reports, or on the documentation for the equipment. Tell us where we can help and we will tailor our services to deliver the solution that meets your needs. Model number of your product can be found on the box, on the manual or on the product itself: Our Contact center is open during the following times: Monday Saturday: 9:00 AM 9:00 PM ET Sunday: 9:00 am 6:00 PM ET Excluding Major Holidays. Communication is a big part of the culture at Philips, such that any feedback is taken into consideration, and there are many channels to provide bottom-up communication to the management team, from quarterly surveys to PPM and weekly team meetings. With outstanding delivery of services with focus on exceptional experience, we help you achieve your goals. Easy access to documentation for patient care-critical equipment, enhanced reporting capabilities, and information that spans modalities at various levels case, contract, warranty, and more. training), Export of maintenance visit details to your own calendar, Add images and PDF files when creating / updating a case, Export of list views of installed products and cases, Manage Philips and multi-vendor products, View contracts by modality, location or individual equipment. These reference numbers may appear on previously received Customer Service Reports, or on the documentation for the equipment. You can visit our Philips Saeco service center locator here. Philips Remote Technical Connect is an Omnisphere software application that enables remote diagnosis and control of Philips ultrasound systems. Login with your account. I am unable to open the CFDs from the CS Portal. Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. How often do I have to change my password? All date and time stamps are based on the time zone of the user. In some markets, you may register directly on the Customer Services Portal landing page. Visit the web page for more information or to request access . When you first launch the website, you will have the option to "Request Access". When it comes to improving patient and staff experience, and managing equipment to peak efficiency, Philips has great news. 1875 Buckhorn Gate, 5th Floor, Mississauga, Ontario L4W 5P1. Our global footprint helps to empower you with access to meaningful innovation, deep clinical expertise, and data analytics for personalized, actionable insights. Customer Portal Manager (CPM): this user has the same functionality as a CPU, in addition the CPM is also able to handle user management for this parent account: create new CPUs, change account assignment and disable accounts. We found {number} products that are available outside your country, so local promotions may not apply. Some common mistakes; HX680A , HX939B, HX6100 these are the handles or chargers of the toothbrush. Installed Product number, Asset number, Site ID or Tech ID is the reference on the equipment. Have a non-critical service request? My product is out of warranty; can Philips do anything for me? If you cannot find the part you are looking for in Philips online shop, you can contact our approved distributor: If you have any questions regarding spare parts or accessories for your product. Search results for {words} ({number} products). Exceptions being the 'global search function' (in banner of each page and the remote access audit reports) where the time stamps in the search results of cases, contracts and warranties are based on GMT. A password must be updated every 90 days, adhering to the Philips IT Security Guidelines. The Philips Customer Services Portal makes life easier by offering you an online platform to manage your Philips products and related services across modalities. At least one number/ID per facility must be provided. The Customer Services Portal enables better decisions for your medical equipment and related services, and enhances your operational performance by streamlining workflow. Login with your account. In this case, the portal will show both accounts. Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein. In many cases when a product doesnt perform as you would expect, the problem can be resolved at home without any need to return it. We would like to show you a description here but the site won't allow us. Login to the portal Philips Healthcare holidays During holidays, service will be delivered to Customers as contractually indicated, and can be found in your service agreement language. Philips Customer Services Portal makes life easier by giving you one place from which to manage your assets. Philips warranties are usually between 12 and 24 months depending on the product you own. Top features 1 View the service status of your products by modality, contract, warranty or location 2 Create and view service requests 3 View the end of life status of your Philips products 4 View and download customer service receipts, test and inspection reports, quotes 5 View the Installed base health dashboard Reporting and analytics You are entering a Philips Healthcare Australia website, Radiography | X-ray & Fluoroscopy Solutions, For healthcare professionals to drive better performance and manage the service needs of your Philips products across modalities anytime and anywhere, I was really honored to be asked to test the Philips Customer Services Portal., Itis likely that your browser has the 'Pop-Up-Blocker enabled. Please contact your Philips Service representative, or Philips Customer Care Solutions Center at 1-800-722-9377 with questions. Please check your browser setting and make sure that Pop-Ups are allowed for. My Philips for Professionals Access key account, product and service information as well as your available training opportunities from one place. Once you submit your request, you will receive a confirmation message. Select to compare. Submit it online 24/7 at our self-service portal (a user account is required). What is the Philips Customer Services Portal? I moved abroad/I bought my product abroad. Please wait at least 15 minutes and request a new password via the login page or contact your local portal support team. A password must be updated every 90 days (upon setting a password) adhering to the Philips IT Security Guidelines. Easy access to documentation for patient care-critical equipment, enhanced reporting capabilities, and information that spans modalities at various levels case, contract, warranty, and more. Philips respects your privacy and will process your personal data in accordance with the Portal Privacy Notice. You can locate your product by browsing the product catalogue (1) or by entering the model number or name of your product into our search engine (2). You can also use 'Additional remarks' field to request access to multiple facilities, specific equipment categories etc. Interested in our services? What should I do? There are currently no items in your shopping cart. A portal account is required. Weve added new, useful features to our Customer Services Portal! Support Portal SUPPORT PORTAL Important Messages This portal is not actively monitored and requires a Service Ticket to be opened to obtain support from Philips. Consumer product support. Customer Services Portal. Manage the performance and service needs of your healthcare products across modalities, anywhere, anytime, During holidays, service will be delivered to Customers as contractually indicated, and can be found in your service agreement language. Erik Dupont, Medical physicist at Zeeland University Hospital, uses Customer Services Portal to drive operational efficiency, predict lifetime of equipment and reduce downtime at the same time. By specifying your reason for contact we will be able to provide you with a better service. What should I do? With the online portal, you can identify which of your organization's products are up and running - or order service for those that are not. How can I request technical or clinical support through the portal? Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox. I moved abroad/I bought my product abroad. Collaboratively, we help optimize your department, hospital, or enterprise. Our team provides data analytics and performance improvement services to optimize technology, staff utilization, and provide interim leadership. It improves the information flow and it helps getting data from service. Available 24/7, regardless of where you are located, the Customer Services Portal helps you to see which of your organizations assets are up and running or to order service for those that are not. In addition, contracts and warranties are also linked to the installed products. The Customer Services Portal enables better decisions for your medical equipment and related services, and enhances your operational performance by streamlining workflow. The Philips Customer Services Portal makes life easier by offering you an online platform to manage your Philips products and related services across modalities. Find troubleshooting articles for any product and specifically for Sonicare toothbrushes, you can start the Warranty Exchange process. Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox. Once you submit your request, you will receive a confirmation message. Your Philips contact will be glad to assist you with registration and access to the Portal.