The directors are from UK, You cant do anything once they SCAM You Dear Banerjee, This scam which Regus is running on Indian soil being registered international company IWG PLC group and Indian registered company Regus Business Point Private Limited which is registered on below directors name Mr. Kaushik Banerjee Ms. LYNSEY . Regus Virtual Office is a flexible workspace company that states they have over 1500 locations in 600 cities across 100 countries.. Their business centers have products and services that are more cost effective for companies. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Step 1. This is really bad customer service. 2.6.1. www.myregus.com) and go to End Agreement, where a specific section for the refund request is available. You can search by company name, service, subway station, district, and other keywords Mississauga. 0.00 Retainer Held 107.95 Total Past Due Amount after Retainer . Two weeks on and they pretend to be solving the problem by requesting us to try again requesting the refund in their broken online system, while we are still waiting for nearly $2000 and so much time wasted. But still haven't got the refund of retainer yet! Check out what 45 people have written so far, and share your own experience. Billing department are dreadful. Procedure: Navigate to the Contact or Matter depending on where the trust funds are recorded. Regus agrees to waive the Monthly Office and Service fee (telecom, Internet, kitchen amenities), for April 2011. . Read about their experiences and share your own! Gave keys to the reception there and sign my intiails by my . Regus is afforded with the opportunity to provide customers office space, virtual offices, meeting rooms, mailing addresses, receptionists and much more. The basis on which we will process Your personal data is set out in our privacy policies (available on our website at Even on its face, though, this is, of course, an absurd position. Then select the desired Client ID. Check out what 45 people have written so far, and share your own experience. Regus do not have a complaints policy or procedure. Consumer Response: At this time, I have not been contacted by Regus regarding complaint ID [redacted]. Suddenly, I was switched to SPACES and the mail was not forwarded after two months. As a new business, we needed an office space. Regus Management Network 15305 Dallas Pkwy STE 400, Addison, Texas, United States, 75001-6922 Suddenly, I was switched to SPACES and the mail was not forwarded after two months. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. Build your business presence fast, with an instant professional company address and the virtual office services you need. Your retainer refund was delayed due to a pending invoice on your account, however, it has since been . Office Services . The fee is commonly associated with attorneys who are hired to provide legal services. Than I was asking them to use my retainer (the amount regus held for a year long and it is the exactly amount for TWO months payment . Noisy offices with paper thin walls and rattling air conditioning units. Office Services . Regus. Regus (Strata & Property Management Service): 1.1 out of 5 stars from 124 genuine reviews (page 2) on Australia's largest opinion site ProductReview.com.au. Josalyn and Jenean are always supportive of anything my partner and I need. We use cookies to improve your experience and deliver personalised content. I contacted with local office responsibles, but they said . Your - sign should change. 3 reviews of Regus California Mariners Island "My business has rented office space from Regus for almost 3 years and we have been very happy with them. I had been a Regus member since 2013 (or so). Do you agree with Regus's TrustScore? One of our senior team members has reached out to you to update you on your retainer refund status. They held onto my deposit refund on an additional room for 3 months in breach of their own terms and didn't even apologise then charged me 100 for a late payment paid within the same billing month after THEY deleted my card details and failed to . Regarding your retainer refund, as previously advised, simply log into your online account (i.e. There was a full bin, dirty room, none of the furniture ordered, walls full of scuff marks, etc etc. Check the 'Apply as Retainer' option. I have called customer service, sent number emails and gone through our legal team to try to resolve . Get Regus - Massachusetts, Boston - Financial District can be contacted at (617) 217-2000. It defaults to Check. They don't care about the customer/tenant - they want to fill their pockets by raising fees/percentages at will and without notice. At this time, we are still within the timeframe of our retainer refund policy which is 45 days after your agreement end date. Have a question or issue with your current products and services? I disputed the October charges with my credit card company and Regus responded that it was a valid charge and was rebilled. First, even if Regus were incurring net costs by holding . www.myregus.com) and go to End Agreement, where a specific section for the refund request is available. This review was chosen algorithmically as the most valued customer feedback. Regus - Massachusetts, Boston - Financial District at 225 Franklin Street, 26th floor Boston, MA 02110. or anyone whose remaining contractual obligations equal the amount of retainer Regus holds, could use this trick to side-step the . Whether you work alone, you're growing a start-up or you're running the world's most successful corporation our network makes it possible to work near clients, colleagues or . | Read 341-360 Reviews out of 4,235 . The same incident happened to us in Regus. REGUS GROUP, HQ, Regus Office Rentals - Office Space Provider, HQ Global Workplaces - Virtual Offices, Regus Management Group, Ricardo VarelavanOordt, Maite Sanchez, THE REGUS GROUP IS UNDER INVESTIGATION FOR FRAUD, MONEY THEFT & FALSIFYING OF DOCUMENTS INTERNATIONAL Nationwide *UPDATE EX-employee responds: Pfft, Regus Sucks world Wide. Item #23 - Exit Virtual Office (VO) Agreement will be for a sixty (60) day term rather than a ninety (90) day term. We made an electronic payment in July of 2021 that was never applied and we have been charged late charges since. Regus Office rented: Wisma Atria Singapore Lease period: April and May 2018 It is now 8 weeks and we have yet to receive the retainer refund when the website stated 4-5 weeks? the retainer. So I manually closed it and got an email confirmation, but could not request my retainer refund. Try getting back your retainer, that can also take a year. Cookies Policy Ive gave the their keys back nd have left the office cleaned out on 3-16-22around 1130 am. They should also refund our $167 retainer. Also requested online retainer refund but it could not be done due to online form requiring IBAN details that only EU banks provide. Your experience matters. Sandra Melody Head of Customer Services. I called the local Regus office a 4 times over the next 3 months about the retainer check, which was meant to be mailed 30 days after the account had a $0 . Do not get an office w/ regus - they are liars & thieves.My contract (office space) ended April 30, 2021Contract states deposit returned no more than 30 days after last day - It is After doing some research we decided to go with Regus. I quickly replied and said thanks, but that I don't need mail redirection and would like a refund on that but was told that they were part of the original deal. Click the Transactions sub-tab. Regus West Fargo Charged $1700 fraudulently for service not rendered on a card without permissions refuse to refund Fargo North Dakota. The offices are really nice and professional, which is great for us when meeting with clients. If you need anything in the meantime, you can reach me at sandra.melody@regus.com Warmest regards, Sandra Melody . An instant presence. The subtext of that explanation seems to be that Regus considers the $50/month maintenance fee to be some sort of cost recovery fee given the expense Regus incurs when it holds onto your money. A retainer fee is an upfront fee paid by a client for the professional services of an advisor, consultant, lawyer, freelancer, etc. We will then confirm your retainer refund date and amount in return. . The Regus has no issue when it comes with charged the rent and late fees; however, when asking them for a refund for the retainer, the same bank information will never work. When the client pays the retainer, go to the Payments screen and enter that payment by selecting 'Apply as . | Read 41-60 Reviews out of 384. . Our company relocated from CA to MO in July 2020. Regus is a scam, Beware.. original retainer is now 90 days and still not refunded . They offered me a free one day trial and it was fine. September 14. Now come the retainer, I was promised 30 days since end of contract. It takes almost 3 months for the processing! Select the View By: Client mode. Our coworking spaces let you choose to work with others in an open-plan area, or a shared office. COVID update: Regus California Mariners Island has updated their hours and services. COVID update: Regus has updated their hours and services. $5520 Service Retainer on file. 15 May 2022 I request an update, and 19 May 2022 I receive en email the payment will be processed on 24 May 2022 to reflect 30 May 2022 but the amount t is not the full retainer. . Regus agrees to waive the office set up fee. We have used Regus Office space for two months and duly paid. There's a retainer balance of $1, 616 that Regus has agreed to refund us. Hot desk or reserve a dedicated desk in your favorite collaborative workspace. In the Retainer screen in CORE, simply click on the Request Retainer button. . The problem, . Regus has THE worst customer service, billing and payment application I have ever seen. [protected]@regus.com but did not receive reply. Enter the client and project (optional), retainer amount needed, and then process the request. I request the retainer refund on the app and refund is confirmed to be paid in 15 days. Here is that sequence in motion. Hi Erin, I'm sorry to hear you've had this experience. 2. Regards, Sandra Melody Head of Customer Services I did check the status of your retainer refund and it looks like you submitted it on September 29, 2021. The Friday before their sales rep reached out proactively, I responded late, and she replied late on Friday evening. They still have my retainer of 696.97 cents. Essentially Regus seems to be a company that is not customer service orientated. They make the extra effort to help business run smoothly and . They plan to increase rent by 40% after a 6 month lease. I got a basic virtual office but the rules are so arcane they are impossible to follow. Now, I am waiting for answer of the Customer Service . -. Each party shall comply with all applicable data protection legislation. Regus claimed it can be applied via the website. SIGNED on your behalf (Client) SIGNED on our behalf (Regus) $600.00 Monthly Workstation Price $ Fax: End date (MM/DD/YY): May 31, 2006 $110.25 111-000-025 478-726-8404 Alpharetta $600.00 Zip Code . 15 reviews of Regus California Oracle Tower "Our office at Regus has been a great solution for opening a new branch office. Make sure the Client Retainer balance is greater than zero. Upon cancelling my agreement, Regus has continued to bill me for rental costs and have not even generated an invoice or any other means of bill tracking. COVID update: Regus has updated their hours and services. Requesting retainer refund is very easy: simply log into your online account (i.e. None of the offices' retainers refund weren't paid by Regus.in the contract, it says it is paid in 1 month. Join the 427 people who've already contributed. My experience at Regus has been atrocious from day 1. Select your Trust/Client Account ledger out of the drop-down menu at the top-left (beside the date range) Click Disburse/Release Funds. The Regus staff is also great, they are very professional and . . . Hello, I entered Retainer Request one more time for my 2 accounts:7452633 and 8920363. I'm going to have a senior team member reach out to you regarding this. I got a basic virtual office but the rules are so arcane they are impossible to follow. Get Regus - Massachusetts, Boston - Financial District rKaufman & Lynd reviews, rating, hours, phone number, directions and more. How many stars would you give Regus? I turned up to my 'new' office mid corona virus to find the previous tenant had moved out the evening before. My biggest concern is the lack of response to payment concerns. Refund. Interested in a new product or service? And again re-submitted the documents to the senior assigned. So, any unilateral increases in price--whether by increasing the underlying rates or by tacking on extra fees--constitutes a unilateral change by Regus to the contract. We will then confirm your retainer refund date and amount in return. It is my money! 19 April I ask for an update and I'm told to request the refund again which I did. Consumer Response: At this time, I have not been contacted by Regus regarding complaint ID [redacted]. Regus at N19 W24400 Riverwood Drive, Suite 350 Waukesha, WI 53188. 4,640 people have already reviewed Regus. 160 reviews for Regus, 1.1 stars: 'Regus has been my primary office for the past 6 months. They're an international company that apparently caters . Regus is one of the most frustrating companies to deal with, I have a year left on my contract and am stuck, good luck if they bill you incorrectly and when they don't it takes hours to get a refund. The amenities are great, and the staff is excellent. Next, select the type of payment in the Pay Method. I have sent them numerous emails and I have called many times, but they are not resolving the issue, nor are they providing the contact information for upper management of the company.Sincerely,[redacted] Ripoff Report on: Regus - Regus sent me to collection after days of cancellation for hundreds dollars atlanta georgia . I asked a receptionist to help my issue to the Regus help desk. 0.00 Retainer Held 107.95 Total Past Due Amount after Retainer . REGUS GROUP, HQ, Regus Office Rentals - Office Space Provider, HQ Global Workplaces - Virtual Offices, Regus Management Group, Ricardo VarelavanOordt, Maite Sanchez, THE REGUS GROUP IS UNDER INVESTIGATION FOR FRAUD, MONEY THEFT & FALSIFYING OF DOCUMENTS INTERNATIONAL Nationwide *UPDATE EX-employee responds: Pfft, Regus Sucks world Wide. Regus's site in Santa Rosa, CA is beautifully situated, has ample parking, and as of writing had plenty of space (but is quite busy). This creates and sends out a retainer invoice to the client. I had been a Regus member since 2013 (or so). Nor does it say anywhere when it when invoices will be issued. Here are a few reasons why. Your agreement end date is not until 10/31/2021. Work wherever business takes you. I'd highly recommend to look elsewhere for temp or small office space as this company will reel you in with . | Read 61-80 Reviews out of 4,239. 4,644 people have already reviewed Regus. Voice your opinion today and hear what 4,644 customers have already said. Click Record Transaction. I realized that my 'request for a retainer' of my account portal had been disappeared. The next day, to my surprise I was billed once again, this time double the amount as the month before. Get Regus rKaufman & Lynd reviews, rating, hours, phone number, directions and more. They still have my retainer of 696.97 cents. I have sent them numerous emails and I have called many times, but they are not resolving the issue, nor are they providing the contact information for upper management of the company.Sincerely,[redacted] We actually got an email one time from a Regus VP who wanted a refund from Regus because she had been inadvertently charged to use a Regus meeting room (screenshot below, name changed to protect the hilarious). Refund of retainer is just received today, Aug 24, 2020! Read about their experiences and share your own! COVID update: Regus California Oracle Tower has updated their hours and services. A few months into the contract, the Regus customer notices a $33.38 "Kitchen Amenities" charge on his June 2017 Regus bill. Sent numerous emails to account. It is already over-due! Fill in the Amount. Hello, I rented 2 office areas (Istanbul, Kurtkoy Aeropark and Istanbul, Altunizade) from Regus, in different periods. After 30 days, no retainer yet, so I contacted them. Regarding your retainer refund, as previously advised, simply log into your online account (i.e. One Customer Service representative contacted with me via phone and email. I also contacted Regus via account.helpdesk@regus.com email, shared my IBAN number and bank details again with this email. Something flexible, but affordable. The directors are from UK, You cant do anything once they SCAM You Dear Banerjee, This scam which Regus is running on Indian soil being registered international company IWG PLC group and Indian registered company Regus Business Point Private Limited which is registered on below directors name Mr. Kaushik Banerjee Ms. LYNSEY ANN BLAIR Mr. PAULO . These Terms and Conditions and your use of this Site will be governed by the substantive laws of Switzerland, under the exclusion of the Swiss conflict of law rules and international treaties, in particular the Vienna Convention on the International Sale of Goods dated 11 April 1980. Get help. 8.2 Service Retainer/Deposit: The Client will be required to pay a service retainer/deposit equivalent to two months' of the monthly office fee (plus VAT/Tax where applicable) upon . However, there is NO button for "Request Retainer". After repeated requests, they denied to refund retainer and now they have started sending threat mails after 2 years and demanding amount for a full year. Regus is a scam worldwide. Please make the refund ASAP! 5 reviews from visitors of Regus photos, ratings and detailed information about Regus in Mississauga. . Get Regus can be contacted at (262) 832-3700. www.myregus.com) and go to End Agreement, where a specific section for refund request is . Avoid Regus Shipley UK at all cost. Regus is a scam Regus is a scam, Beware.. Do you agree with Regus's star rating? Regus - retainer refund of 2 offices couldn't be received. Ive gave the their keys back nd have left the office cleaned out on 3-16-22around 1130 am. Enter a - minus sign before your refund amount, say -200. This fee is used to guarantee the commitment of the service provider but does not usually represent all the fees for the entire . Regus is a scam. 198 reviews for Regus, 1.1 stars: 'I am a CPA and have been in business for over 25 years. They should also refund our $167 retainer. Our failure to enforce any rights under these Terms and . Regus West Fargo Charged $1700 fraudulently for service not rendered on a card without permissions refuse to refund Fargo North Dakota. Gave keys to the reception there and sign my intiails by my . When I told a receptionist about the issue, she told me it was a good sign, it usually disappeared when the refund process had been started. 2 reviews of Regus "I posted a review on Google and it upset the company and the owner of the building. 5 reviews from visitors of Regus photos, ratings and detailed information about Regus in Mississauga. At Regus, we fully understand the importance of receiving prompt refund of the retainer, therefore have made this process as smooth as possible for our valued customers. It's been a week since Regus' reply. 2 reviews of Regus "I posted a review on Google and it upset the company and the owner of the building. As a consequence, there is no contractual provision barring Regus from sending you an invoice for $10,000, and stating that your $10,000 payment is due today, even if your monthly payment (as listed in the order form portion of your contract) is only $1,000. Ripoff Report on: Regus - Regus sent me to collection after days of cancellation for hundreds dollars atlanta georgia . Do you agree with Regus's star rating? Hi Natasha, I'm sorry to hear about your frustrations with our retainer refund process.